Frequently Asked Questions

Damage/Defective Items

• I Believe I Received the Wrong Item
• I Think My Item is Defective
• My Item Arrived Damaged!

Shipping

• What if I miss delivery of my shipment and it is returned to sender?
• How will you ship my order?
• When will my order ship?
• Can you expedite shipping? Do you have other shipping options?
• What is included with free shipping?
• Do you offer “White Glove” delivery?

MARBLE AND STONE ITEMS

• Natural Finish on Marble and Stone Products
• My Marble item arrived damaged/defective!

RETURNS AND EXCHANGES

• What's your return policy? How do I return something?
• What if I refuse shipment?
• Is there a warranty on your products?
• How do I exchange an item?
• Do you pay for return shipping?

ORDERING ONLINE

• How do I sign up to get notification when an item is back in stock?
• What's the deal with your Low-Price Guarantee?
• What if I need to cancel my order?
• What is my order status?
• Do I get an order confirmation?
• Can I order over the phone? Do you have a phone number?
See all 9 articles

GIFT CERTIFICATES

• Do you offer paper gift certificates?
• How do I purchase a gift certificate?

INTERNATIONAL CUSTOMERS

• Do you ship outside the US?

WISH LISTS AND REGISTRIES

• Can I make my registry or wishlist private?
• Can I create a wishlist or registry with Design Public?
• Do you offer gift wrapping?