Frequently Asked Questions
I Believe I Received the Wrong Item
I Think My Item is Defective
My Item Arrived Damaged!
What if I miss delivery of my shipment and it is returned to sender?
How will you ship my order?
When will my order ship?
Can you expedite shipping? Do you have other shipping options?
What is included with free shipping?
Do you offer “White Glove” delivery?
MARBLE AND STONE ITEMS
Natural Finish on Marble and Stone Products
My Marble item arrived damaged/defective!
RETURNS AND EXCHANGES
What's your return policy? How do I return something?
What if I refuse shipment?
Is there a warranty on your products?
How do I exchange an item?
Do you pay for return shipping?
How do I sign up to get notification when an item is back in stock?
What's the deal with your Low-Price Guarantee?
What if I need to cancel my order?
What is my order status?
Do I get an order confirmation?
Can I order over the phone? Do you have a phone number?
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Do you offer paper gift certificates?
How do I purchase a gift certificate?
Do you ship outside the US?
WISH LISTS AND REGISTRIES
Can I make my registry or wishlist private?
Can I create a wishlist or registry with Design Public?
Do you offer gift wrapping?
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