Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Our sincere apologies for any inconvenience this causes you!
Please inspect your purchase immediately upon receipt, contact us within 24 hours if there is an issue, and make a note on the proof of delivery paperwork if delivered via freight carrier. Any damage or defection claim made after the 24 hour period and/or with a "signed clean" proof of delivery is subject to be denied.
To process a damage claim, photos will be required of both the item and all boxes the item was shipping. This information can be sent directly to email@example.com along with a description of the damage and your order number.
**Make sure to keep all of the original packing material! In some cases, the shipper or manufacturer will need to pickup the damaged item