I Believe I Received the Wrong Item

Mix-ups can happen and our apologies if you received the wrong item/color/variation!


Please inspect your purchase immediately upon receipt and contact us within 24 hours if there is an issue. Any claim made after the 24 hour period is subject to be denied. 

Please check your order confirmation that was sent via email to you after the order was placed. We will use what is included on your order confirmation to see if what you received matches.


In order to process a wrong item claim, photos will be required of both the item and all packaging labels included on the boxes. This information can be sent directly to help@designpublic.com.

**Make sure to keep all of the original packing material! In some cases, the shipper or manufacturer will need to pickup the damaged item




Please sign in to leave a comment.
Powered by Zendesk